Google Authenticator App Crashes on iOS 14.2 Solution


About The Author
Avatar Cabe Nolan is the founder of WP Cover where he shares his insight into WordPress, development, & entrepreneurship. Outside of WPCover, Cabe continues to run a successful WordPress development firm, Bold City Design as well as a few high profile websites, Arrivala, Two Way Resume, Dock Skipper, and a successful outdoors brand, DolfinPack.







Google Authenticator App Crashes on iOS 14.2 Solution

With the new release of iOS 14.2 for iPhone, there have been major reported problems of the Google Authenticator app crashing every time it is opened.  With many designers, developers and project managers using Google Authenticator to gain access to their hosting servers, domain registrars, DNS managers, etc. this can quickly become a major issue.  While we all know we’re ‘supposed‘ to keep tabs on our Google Authenticator backup codes, they can sometimes be lost in the madness of everyday work.

Good news is there’s a quick and easy workaround to get you back on track.  I’ve tested this process on three iPhones and it’s worked without issue on each.

Step #1
On your iPhone, go to Settings –> General –> iPhone Storage and select the Google Authenticator app from the list of apps.

Step #2
Once you have the Google Authenticator app selected, click Offload App.  What this does is uninstall the Google Authenticator app but keeps all the data stored on the phone.

Step #3
Go back to your iPhone home screen and find the Google Authenticator app icon which will be grayed out indicating it has been uninstalled and offloaded.  Click the app icon to re-install the app.  Once the app is re-installed, you should be able to open it and your authenticator codes will be back as normal.

While this is not my typical WordPress related post, I felt it was affecting enough devs and designers in the community to warrant a quick post.  Hopefully, Google will push an app update for Google Authenticator in the near future and this article will no longer be relevant but until then, I hope this makes somebody’s day a little less stressful.

Enjoy 🙂


Comments:

  1. Marc says:

    Great, worked here as well, thanks for sharing!

  2. J says:

    God bless you! Worked!

  3. Mustafa says:

    You are a lifesaver mate ! Thank you so much

  4. volker says:

    very much appreciated

  5. dany says:

    effing life saver

  6. Gerton says:

    You are a gem! Thanks for posting this.

  7. Pete says:

    Worked as advertised

  8. Paul says:

    Offloading worked. I followed the steps and offloaded, (Not deleted), and it immediately gave the option to re-install the app which I did. I then tested the Google Authenticator app and it opened with all of my different site codes working. THANK YOU FOR SAVING ME DAYS OF TRYING TO RESET ALL OF MY 2FA!

  9. ŁatinSlovak says:

    Works like a charm!!!

  10. Mitch says:

    Thank you !! Worked like a charm

  11. Colin says:

    You’re a saint. Worked perfectly.

  12. Dee says:

    Worked and saved all my data!! Thank you!

  13. Graham Heath says:

    +1, this worked for me

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