The sign-up process is instant. Following payment, you will be taken to a secure form where we ask general questions regarding your site. Once that is complete, you can begin submitting your support tickets to our team. However, it should be noted that we will not actually begin working on those tickets until your site is completely setup in our system which can take up to a business day. This is to ensure that we have a backup of your site, and an understanding of how your specific setup is configured prior to beginning any work.